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Returns & Refunds

RETURNS POLICY 
EFFECTIVE 10/01/2014

100% Satisfaction Guaranteed
We stand behind everything we sell. If you are not completely satisfied with your purchase, you may return it for a replacement or refund of the merchandise. Items must be returned in saleable condition and returned within the time frame listed below. If your item has a manufacturing defect in its materials or workmanship, you may return it at any time for refund or replacement.

Please note: All returns must have a Return Merchandise Authorization number (RMA). Please contact our Customer Service Department for more information.

Angelus Press will receive for full credit or exchange all merchandise returned to us in original, saleable condition and meeting the following guidelines:

  • Items must be free of any markings, smudges, stickers and/or sticker residue.
  • Books must not be bent or torn.
  • Audio, video, and CD-ROM cases must not be cracked or broken.

Angelus Press will replace or refund any merchandise that is defective or damaged in transit:

  • Defects in manufacturing are anything that renders the product unusable, e.g. pages missing or upside down, etc. (this does not include typos).
  • Please report all damage to Angelus Press within five business days.
  • When reporting damaged merchandise, please inform Customer Service if the shipping carton was damaged as well, e.g. wet, split, crushed, or in otherwise poor condition.

Returns will be accepted in the following time frame:

  • Individual accounts — within 30 days from date of invoice.
  • Church and school accounts — within 6 months from the date of invoice.
  • Bookstore accounts — within 6 months from date of invoice.

When packing merchandise for return, please refer to the following guide lines:

  • Items must be well packed, flat and not on spines or edges.
  • Empty space within a box must be filled with packing paper, bubble wrap, or Styrofoam packing. Please do not use newspaper, magazines, or ads as the ink may transfer to the items.
  • Each box must include:

1. Your name
2. Your address
3. A photocopy of the original invoice or order confirmation

  • The condition of an undamaged return is your responsibility, please pack with care.
  • For more information on packing a box, please see this article provided by FedEx: http://www.fedex.com/us/service-guide/our-services/package-shipment/index.html
  • Returns not meeting these minimal criteria will not be accepted and returned to you at your expense.

Once you have an RMA from Customer Service, please mail your return via USPS Media Mail, or FedEx Ground to:

Angelus Press
Attn: Returns Department
2915 Forest Ave
Kansas City, MO 64109

If you have any questions or for more information, please call us at 1-800-966-7337. Our offices are open 8:00 AM-4:30 PM, Monday – Friday, or email us at customerservice@angeluspress.org.

About Angelus Press

Angelus Press aims to promote the immemorial Tradition of the Catholic Faith and the Tridentine Rite of the Mass with an unswerving commitment to orthodoxy and the Magisterium of the Roman Catholic Church. As an apostolate of the Catholic press, we have the mission of spreading the Faith through the printed word by our books and magazine publications. We pray that the Good Lord will continue to bless our apostolate of bringing the integral Catholic Faith to modern men, some of whom, by the grace of God, still seek Him Who is the Way, the Truth and the Life (Jn 14:6).

Contact Us

800-966-7337; International callers use: 816-753-3150
816-753-3557
support@angeluspress.org

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